- (800) 394-5566
- TTY 711 or (800) 877-8973
A customer service representative is available to assist Senior Preferred members Monday through Friday from 8 a.m. to 8 p.m. In addition, from October 1 through March 31 we are available Saturday and Sunday from 8 a.m. to 8 p.m.
We can schedule a time for you to meet with a representative to review our plan options. For people who are deaf, hard of hearing or speech impaired, please call TTY 711 or toll free (800) 877-8973, or you may call through a video relay service company of your choice.
By Email or MyChart
We care about keeping your information private. Since email is not always secure, we prefer you use email to ask general questions only.
You can reach us by email at CustomerService@QuartzBenefits.com.To talk about your personal health insurance information, please contact us by phone or log in to our secure member portal, MyChart. Members who log in can also view Explanation of Benefit (EOB) statements and other confidential member information. Please visit our MyChart page to create an account.
You can also send correspondence by mail to –
840 Carolina Street
Sauk City, Wisconsin 53583
To meet with a customer service representative at our Quartz Onalaska location at 2651 Midwest Drive in Onalaska, WI, please call (800) 394-5566, TTY / TDD 711 or (800) 877-8973 to schedule an appointment. We are available Monday through Friday from 8 a.m. to 4:30 p.m.
You may also stop in at the Resource Center located in the main lobby of Gundersen Clinic at 1836 South Ave in La Crosse, WI, where no appointment is necessary.
Quartz is the brand name for a group of companies committed to your health: Quartz Health Benefit Plans Corporation, Quartz Health Insurance Corporation, Quartz Health Plan Corporation, and Quartz Health Plan MN Corporation. These companies are separate legal entities. In this notice, “we” refers to all Quartz companies.
For assistance understanding these materials in a language other than English, call (800) 362-3310 and a Customer Service representative will assist you. TTY users should call 711 or (800) 877-8973.
We comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation or health status.
We provide free aids and services to people with disabilities to communicate effectively with us, such as –
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
We provide free language services to people whose primary language is not English, such as –
- Qualified interpreter
- Information written in other languages
If you need these services, contact Customer Service at (800) 362-3310.
If you believe we failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with –
Kristie Meier, Compliance Officer
840 Carolina Street
Sauk City, WI 53583
Phone: (800) 362-3310
TTY 711 or toll free (800) 877-8973
Fax: (608) 644-3500
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Kristie Meier, Compliance Officer, is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at –
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019; (800) 537-7697 (TDD)
Complaint forms are available at hhs.gov/ocr/office/file/index.html
This page was updated on May 20, 2019.