By phone

  • (800) 394-5566 
  • TTY / TDD 711 or (800) 877-8973

A customer service representative is available to assist you Monday through Friday from 8 a.m. to 8 p.m. In addition, from October 1 through February 14 we are available Saturday and Sunday from 8 a.m. to 8 p.m.

If you are interested, we can schedule a time for you to meet with a Senior Preferred representative to review our plan options. For people who are deaf, hard of hearing or speech impaired, please call TTY / TDD 711 or toll free (800) 877-8973, or you may call through a video relay service company of your choice.

By Email or Member Login

We care about keeping your information private. Since email is not always secure, we prefer you use email to ask general questions only.

You can reach us by email at

To speak with Customer Service about your personal health information, please contact us by phone or log in to our secure member login. Members who log in can also view explanation of benefit (EOB) statements and other confidential member information. Please visit our member login to create an account.

By Mail

You can also send correspondence by mail or fax to:

Senior Preferred
840 Carolina Street
Sauk City, Wisconsin 53583

To review our Non-discrimination Notice - click here.

Multi-Language Interpreter Services

This page was updated on January 1, 2018.